CONFIDENTIALITY & DATA PROTECTION
  • Pie Media Ltd respects the privacy of our clients and are happy to sign a Non-disclosure agreement.
  • Your information is held securely and backed up in accordance with UK Data Protection Laws, including GDPR.
  • We use secure email and ISO 27001 compliant cloud storage.
  • We are a registered Data Protection Controller (ICO Registration: ZA735986). Data controller is: Natalia Restrepo, Pie Media Ltd, 20-22 Wenlock Road, London N1 7GU email: info@pie-media.com tel: 0333 050 8853 and all information requests should be made via email in the first instance.
  • On notification of termination of services, we delete all client data held, excluding data held for our own tax records. All original work will be returned to clients, unless otherwise requested.
PAYMENTS
  • Payments are due on receipt of invoice.
  • Pie Media Ltd reserves the right to halt services if invoices are not paid on time.
ADDITIONAL SERVICES
  • Pie Media endeavours to be as transparent as possible with our fees. We seek to charge our clients a monthly service fees which is inclusive of account management, graphic design and ad serving skills. However, media spend is not included and this is payable directly to Google and/or Facebook. Outside of our standard packages we do charge an additional £99 for landing page development (excluding our Premium Package) and £250 for a page Like campaign on Facebook, this cost will be advise upfront before work is carried out.
SUBMITTING WORK
  • All work requests should be submitted to our central email piemedialtd@gmail.com. This ensures we can schedule and track all work.
  • We will acknowledge all work within 24 hours during business hours of Monday-Friday 9am-5pm.
  • All details (e.g. templates & passwords) should be submitted as soon as possible to ensure there are no delays with launching your campaigns. We will not schedule work until all the materials are received.
TURNAROUND OF WORK AND LAST MINUTE FEES
  • Our usual turnaround for launching campaigns is 5 working days. If you have an urgent job we will try and accommodate it but it will be subject to a £250 late fee, regardless of the size. This compensates us for having to move other clients in our schedule to accommodate your work. We will always inform you of this before completing the work.
  • For non-standard or one-off jobs turnaround times will be advised in the acknowledgement email.
  • Holidays: We take UK bank holidays and between Christmas and New Year off each year. If you have urgent work to complete during these times, we may be able to accommodate it as a rush job, but please check.
DIGITAL FORMATS
  • We use the following programmes: Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Adobe Acrobat PDF, Olympus.DSS, MP3, .WAV, Macromedia Dreamweaver, HTML. We cannot support other formats or programmes. However, if you have a source file in another format, it may be possible to convert it; please call us for advice.
  • We can accommodate file sizes up to 15MB. If you have a larger file than this, please call us and we can advise on the best way of transferring it to us.
DISCLAIMER & APPLICABLE LAWS
  • We will not be liable for any losses you might sustain arising directly or indirectly from our completing work save in so far as the same arises directly from our negligence.
  • This contract shall be governed by the Law of England and Wales.
  • Our business is registered at: Pie Media Ltd, 20-22 Wenlock Road, London N1 7GU
GDPR

PIE MEDIA Digital Marketing can help you Launch, Grow and Scale your Business. We will provide you and your business with relevant and actionable digital marketing strategies and tactics to ensure growth.

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our Address

Pie Media Ltd, 20-22 Wenlock Road, London N1 7GU

CONTACT uS
our hours

Monday-Friday: 9:00 AM – 5:00 PM
Saturday: Closed

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